Shipping policy

OVERVIEW

We ship orders from our warehouse to customers across the UK and worldwide. Free worldwide shipping on every order — no minimum purchase, no exceptions. This Shipping Policy explains processing times, delivery windows and what happens if something goes wrong.

1. ORDER PROCESSING TIME

  • Orders are processed within 1–3 business days (Monday – Friday, excluding UK public holidays) after payment is confirmed.
  • During peak seasons (Black Friday, Christmas, etc.) or promotional periods, processing may take up to 5 business days.
  • You will receive an order confirmation email once your order is placed, and a shipping confirmation email with tracking once your order is dispatched.

2. FREE WORLDWIDE SHIPPING

We're pleased to offer FREE standard shipping on every order, to every destination we serve. There is no minimum spend, no promo code and no exceptions — shipping is on us, every time.

3. DELIVERY TIMES

Region

Estimated Transit Time After Dispatch

UK

7–14 business days

Europe

7–14 business days

USA & Canada

7–14 business days

Rest of World

7–14 business days

Important notes on delivery times:

  • The 7–14 business day window is the transit time after your order is dispatched, not the total order-to-door time.
  • Total estimated time from order to delivery: approximately 8–17 business days (1–3 days processing + 7–14 days transit).
  • Delivery times are estimates only and are not guaranteed. Delays may occur due to customs processing, weather, carrier issues, or events outside our control.
  • Remote or hard-to-reach areas may take additional time.

4. TRACKING

  • Every order includes a tracking link in your shipping confirmation email.
  • You can also view tracking status by logging into your Cash EDC account → Orders.
  • Tracking updates may take 24–48 hours to appear after dispatch.

5. CUSTOMS, DUTIES AND IMPORT TAXES (INTERNATIONAL ORDERS)

For orders shipped outside the UK:

  • Customs duties, VAT, GST and other import fees are the responsibility of the customer.
  • These charges are not included in the product price. (Shipping is free, but local duties are not.)
  • Please check with your local customs office for information on additional costs before placing your order.
  • We are not responsible for delays caused by customs processing or for packages held by customs.
  • We will not under-value customs declarations or mark orders as "gift" — doing so is illegal and violates our terms.

6. LOST, DELAYED OR DAMAGED PACKAGES

  • Risk of loss transfers to you once we hand the package to the carrier.
  • If your tracking shows "delivered" but you have not received your package, please:
    1. Check with neighbours, housemates, reception or post office
    1. Wait 48 hours — carriers sometimes mark packages as delivered prematurely
    1. Contact us at info@cashedc.com within 7 days of the marked delivery date
  • For packages that are lost in transit, please wait 21 days after dispatch before contacting us so we can investigate with the carrier (this provides a safe buffer beyond the 7–14 day window). Once the loss is confirmed, we will reship your order at no cost or issue a full refund.
  • If your package arrives damaged, please email us within 48 hours with photos of the packaging and product. We will arrange a replacement or refund at no cost to you.

7. WRONG OR INCOMPLETE ADDRESS

  • Please double-check your shipping address at checkout. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.
  • If you need to change the address, contact us at info@cashedc.com within 24 hours of placing your order.
  • We cannot redirect packages once they have been dispatched.
  • Orders shipped to incorrect addresses provided by the customer are not eligible for a free reshipment; re-shipment will be at the customer's expense.

8. UNDELIVERABLE OR REFUSED PACKAGES

Packages returned to us as undeliverable, unclaimed, or refused at customs will be:

  • Reshipped at the customer's expense, OR
  • Refunded minus any return-to-sender fees charged by the carrier (shipping itself was free; only actual return-to-sender fees are deducted)

9. PRE-ORDERS, BACKORDERS & BUNDLES

  • For pre-order or back-order items, an estimated shipping window will be shown on the product page.
  • We reserve the right to cancel and refund any pre-order that cannot be fulfilled within 60 days of the estimated ship date.
  • If your order contains both in-stock and pre-order items, the order will ship together once all items are available, unless you request a split shipment.

10. ORDER CHANGES AND CANCELLATIONS

  • You may request to cancel or modify your order within 24 hours of placing it by emailing info@cashedc.com.
  • After 24 hours, or once your order has been dispatched, we cannot cancel or modify it. Please follow our Refund Policy for returns.

11. CONTACT

For any questions about shipping: 📧 info@cashedc.com