Refund policy
OVERVIEW
We want you to love your Cash EDC purchase. If something isn't right, we're here to help make it right. This Refund Policy outlines your rights and our process for returns, exchanges and refunds.
30-DAY RETURN WINDOW
You have 30 calendar days from the date you receive your item to request a return. After 30 days, unfortunately we cannot offer a refund or exchange.
ELIGIBILITY FOR RETURNS
To be eligible for a return, your item must meet ALL of the following:
- Unused and in the same condition you received it
- In its original packaging
- Accompanied by the receipt or proof of purchase (order number)
- Returned to us within the 30-day window
ITEMS NOT ELIGIBLE FOR RETURN
For hygiene and safety reasons, the following items cannot be returned unless defective:
- Items that have been opened, used or show signs of wear
- Items with broken or missing hygiene seals
- Items marked "Final Sale" or "Non-Returnable" on the product page
- Gift cards
- Free gifts or promotional items
- Customised or personalised items
- Items returned more than 30 days after delivery
DEFECTIVE, DAMAGED OR INCORRECT ITEMS
If your item arrives defective, damaged, or you receive the wrong product, please contact us within 7 days of receiving your order at info@cashedc.com with:
- Your order number
- Photos of the issue
- Brief description of the problem
We will then, at your choice:
- Send you a free replacement, OR
- Issue a full refund including original shipping costs
We will cover the return shipping cost for defective/damaged/incorrect items.
RETURN PROCESS
- Email us at info@cashedc.com with your order number and reason for return. We aim to respond within 2 business days.
- Receive return instructions — we will provide the return address and any necessary forms.
- Pack the item securely in its original packaging. Include the order number inside the parcel.
- Ship the item to the return address provided. We strongly recommend using a tracked and insured service — Cash EDC is not responsible for returns lost in transit.
- Wait for confirmation — once we receive and inspect your return (typically within 3 business days of delivery), we will email you to confirm approval or rejection.
RETURN SHIPPING COSTS
|
Reason for return |
Who pays return shipping |
|
Defective / damaged / incorrect item |
We do |
|
Change of mind |
Customer does |
|
Wrong address supplied by customer |
Customer does |
|
Sizing / colour exchange (if offered) |
Customer does |
REFUNDS
- Once your return is received and inspected, we will email you to confirm approval.
- If approved, the credit will be applied to your original method of payment within 5–10 business days.
- Original outbound shipping costs are non-refundable for change-of-mind returns.
- Depending on your bank or card issuer, it may take additional time for the refund to appear on your statement.
LATE OR MISSING REFUNDS
If you haven't received your refund after 10 business days, please:
- Re-check your bank account.
- Contact your credit card company — it may take time to post.
- Contact your bank.
- If you still have not received your refund, please email info@cashedc.com.
EXCHANGES
We only replace items if they are defective or damaged. If you need to exchange a defective product (e.g., for the same item), please email info@cashedc.com and we will arrange free shipping of the replacement.
UK STATUTORY RIGHTS
This Refund Policy is offered in addition to your statutory rights under:
- The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 — you have the right to cancel your order within 14 days of receiving the goods for a full refund (including standard delivery costs).
- The Consumer Rights Act 2015 — goods must be of satisfactory quality, fit for purpose and as described.
To exercise your right to cancel under the UK Consumer Contracts Regulations, please email info@cashedc.com with your order number and a clear statement of cancellation.
CONTACT
For any questions about returns or refunds: 📧 info@cashedc.com